Customer Success

Let UpKeep’s team of experts guide you through our products and best practices—
from implementation and training to ongoing world-class support.

Asset Operations: More than just software.

Your success is our success. UpKeep has the resources and reliable support your team deserves!

Training & Implementation Services

Dedicated Implementation Services

Let us do the heavy lifting; whether you’re a software expert or using software for the first time, our Implementation experts are here to get your team set up and trained for success right the first time.

UpKeep Support

Accessible and dependable support for all UpKeep’s users.

We understand that UpKeep's users have different technology journeys; that's why we strive to make our support accessible, personal, and timely.

On-Demand Resources

Convenient tools to acheive customer success

UpKeep is committed to providing flexible, accessible, and easy-to-find support resources. This includes:

Written support/how-to articles
On-demand how-to videos
webinars

Customer Success Packages

Standard Support

UpKeep's Standard Support is free for all UpKeep users. It is perfect for small teams using basic UpKeep functionality. It includes:

Support Access (M–F | 9am–5pm EST)
Live Chat, Email & Phone
Access to sign up for real-time UpKeep system monitoring
Access to UpKeep self service and dedicated training and Implementation Resources
Access to The UpKeep Community
Access to UpKeep Webinars / On-Demand Videos
Access to UpKeep's Help Center
New feature notification and tutorials

Premium Support

UpKeep's Premium Support is for large/multi-location teams using advanced features and for maturing maintenance programs. It includes everything in the Standard package plus: