Customer Success

Let UpKeep’s team of experts guide you through our products and best practices—
from implementation and training to ongoing world-class support.

Asset Operations: More than just software.

Your success is our success. UpKeep has the resources and reliable support your team deserves!

Training & Implementation Services

Dedicated Implementation Services

Let us do the heavy lifting; whether you’re a software expert or using software for the first time, our Implementation experts are here to get your team set up and trained for success right the first time.

UpKeep Support

Accessible and dependable support for all UpKeep’s users.

We understand that UpKeep's users have different technology journeys; that's why we strive to make our support accessible, personal, and timely.

On-Demand Resources

Convenient tools to acheive customer success

UpKeep is committed to providing flexible, accessible, and easy-to-find support resources. This includes:

  • Written support/how-to articles

  • On-demand how-to videos

  • webinars

Customer Success Packages

Standard Support
UpKeep's Standard Support is free for all UpKeep users. It is perfect for small teams using basic UpKeep functionality. It includes:

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    Support Access (M–F | 9am–5pm EST)

    Live Chat, Email & Phone

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    Access to sign up for real-time UpKeep system monitoring
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    Access to UpKeep self service and dedicated training and Implementation Resources
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    Access to The UpKeep Community
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    Access to UpKeep Webinars / On-Demand Videos
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    Access to UpKeep's Help Center
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    New feature notification and tutorials
Premium Support
UpKeep's Premium Support is for large/multi-location teams using advanced features and for maturing maintenance programs. It includes everything in the Standard package plus:

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    24/7 Support Access (coming soon)

    Live Chat, Email & Phone

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    Priority Technical Support inquiry escalations
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    Access to ongoing dedicated Training and Enablement Resources
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    Early access to test and review new products
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    Access to join the UpKeep Product Advisory board
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    Assigned dedicated Customer Success Manager
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    Quarterly Asset Operations Program Performance Review

Customer Success Stories

UpKeep forever changed my business.
See why business owners like Peter Rodriguez are raving about UpKeep.

UpKeep was the missing piece.
See why business owners like Arthur Lopez are raving about UpKeep.

UpKeep Tips

How to

Create and manage preventive maintenance PM triggers

Learn more

How to

Add, edit, or remove people teams

Learn more

How to

Create QR Codes

Learn more

Leading the Way to a Better Future for Maintenance and Reliability

*No credit card required.

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