How do we get technicians on board for CMMS implementation and use?
While most people think about managers when it comes to CMMS buy-in, it's equally important to make sure that your technicians (aka the people who will do the most interfacing with the system) also approve of CMMS implementation.
So how do we do this?
1. Highlight ease of use
Make sure your team understands exactly how a CMMS will benefit them (like streamlining maintenance tasks by attaching procedure docs to work orders, for instance).
2. Data tracking features
Accountability can sometimes be a problem in maintenance work, especially if someone performs an incorrect fix - CMMS software tracks this data, along with other useful things like previous solutions to problems.
3. Keep technicians in the loop
Technicians (or any employee, for that matter) won't want to use a system that they are told to use without any two-way communication. CMMS implementation relies on the people using the system, so plan with them in mind.
4. Train continuously
If you work hard to push CMMS software but no one knows how to use it, the system is dead on arrival - training is the way you push adoption of a software. Train your technicians on how to use the system, retraining whenever new features arrive or people misuse the software.
5. Use a mobile-enabled system
No technician should have to leave the field to go use a desktop. Using a CMMS mobile application allows technicians to perform their jobs effectively and is a great step towards technician buyin.
6. Recognize solid efforts
CMMS software gives you great data on assets, but it also gives you great data on who your superstar technicians are. Track which technicians proactively fix equipment or solve most of your work orders and recognize these efforts.
7. Create a PM plan with technician feedback
Trying to create a PM program from scratch without technician feedback can have an overall negative effect on technician buyin because the people performing maintenance feel like they have no input. It's important to involve your maintenance team in this planning process - they'll be the ones doing the work, after all.
8. Foster a positive reception
When it comes to any new technology, it's the facility's job to create a positive reception to influence adoption. With this in mind, use this as an opportunity to inform people on how their normal process is changing while highlighting salient benefits to their job.
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