What are Hard and Soft Service Facilities Management?

Determining which Facilities Management services you need

To determine which services you need, consider the following questions for each service:

• Is the service central to the operation of my facilities?
• Is the service required/regulated by law?
• Would I face liability or a loss if I failed to provide this service?
• Is the service relevant to my operations?
• Is the service within my jurisdiction?

If you answered yes to any of these, you might want to consider how you’d go about providing it, either because it’s a hard service, or because it’s important to the success of your operations. If not, you likely won’t need to worry much about it.